Zero & James Du Pavey


James Du Pavey quickly grew to 3 branches and over 20 members of staff. They needed a print solution and software partner to grow with them. Facing many challenges of the local estate agent, reliability of print devices were one of those. Our daily workload is ever growing, as is our print volume. Our fleet of machines are reliable and so is the service, this makes us much more efficient and importantly look professional to our customers. Our previous print partner would not respond to a service call in a proficient timescale, so our customer facing documents would suffer and not leave our customers with the best impression we strive to achieve.


An affordable window display, which is easy to maintain and execute is also a challenge, especially in this evolving online competitor market – walk-ins and a quality brand identity starts to become ever more important. “Since Zero partnered with us, we were able to utilize a free software which enables us to easily print our displays. They setup templates to trays for all of our branches within the service they offer so that there was no more shuffling paper around and changing settings. They understood our business and our processes and streamlined these to integrate with our print systems as part of the service they deliver, it’s the small things which add up and make the difference to our daily work lives.” James uses Zero as a solutions provider“we also use the backlit media and high quality paper” The volumes are tracked and monitored to ensure they always have stock, enabling them to function 100% of the time.

Costs are mounting in the property market, whilst other organizations are lowering print costs and are investing in digital, people still like to hold printed particulars, letters still need to be sent. How do estate agents keep up? James was able to use Zero’s unique ‘low colour’ prints, which means anytime correspondence is sent, or documents with a low level of colour, they only pay a small charge usually around half the price of a usual colour print. “Business is simplified. It’s trustworthy and reliable!”

jdp For a prestigious brand such as James Du Pavey, quality matters. James said “No one could match your print quality, this was easy to see when you showed us an example of our particulars. Oh, and you were cheaper, we couldn’t say no!”

As daily life is usually hectic for busy branches, James talks about the relationships he holds with his partners “For us, local firms with accountable people are important when doing business. This has been something we really appreciate. It’s so nice to be able to pick the phone up to Peter, tell him I need something and know he is immediately working on it. It has made life easier for me, I know he cares about our business.”

Zero work with many local estate agents as individual businesses, making life easier for the teams and delivering high quality reliable service for their customers. From digital displays and backlit front of brand displays, to multi-functional print devices and the paper which goes in them. Nothing is too much trouble, our fleet of engineers carry spare toners, train staff and proactively manage your assets, so you don’t have to. We like to do business where our customers know all of us, they are used to us turning up at their door

James Du Pavey

James Du Pavey Estate Agents is an independent agency founded with a single vision: 'To provide an outstanding bespoke service for each and every client'.


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