I first met with Peter from Zero in July 2016 when I was looking at photocopying/printing service options for our school. We had used the same company for years and were on a rolling lease, with ever increasing costs. I had met with several other companies as part of the best value exercise always carried out when looking for new suppliers. I was instantly impressed with Peter’s professional and honest approach as he explained how Zero would provide the services we required within our budget. At no time did I feel pressurised to use Zero, and was impressed with Peter’s enthusiasm, professionalism and understanding of the pressure of budget constraints. He explained everything thoroughly and I didn’t feel that I was being railroaded into a contract that was unsuitable or I couldn’t afford. I signed a 5 year lease beginning in September 2016, with considerable savings compared to the previous supplier. As part of the service all staff received training on the machines when they were installed. The quality of the copies and printing is excellent, with efficient machines that can handle the bulk copying that schools create! However the service we have received from Zero has been fantastic and is the key reason I would recommend them. If we have ever had cause to call them out to a machine fault the response has been immediate. From the initial phone call reporting the fault, to the engineer attending site, the staff are friendly, polite, prompt and thorough. The following year, whilst working with another school within our Trust, I was happy to recommend Zero and they too signed a contract. The feedback I have since received from them is just as positive. Therefore, I would not hesitate in recommending Zero for their professional and honest approach in all areas of their service.
We were introduced to Zero Enterprises in June 2016 as our contract was due to terminate with the then supplier of our copiers. Zero Enterprises were very competitive and offered advice as to the best copiers for our needs. Based upon this, we decided to give them our order and were very pleased with the efficient manner they dealt with supplying and installing our new copiers. It is now coming up to 12 months since installation of our copiers and we have only had one minor problem which was dealt with very promptly. All members of Zero's staff are always very pleasant and helpful. We would not hesitate to recommend their services.
Zero did everything as discussed and promised, everything was as agreed and it all ran perfectly to plan. The service could not have been better, Zero was more than helpful and Toshiba installer was fab! The device itself is perfect, the installation engineer took me through the machine, it is different from my older machine, and I am sure we will use the enhanced functionality. Service agreement is as expected and sales person Gemma Pontin was the perfect representative, informative, friendly and helpful. I have already recommended services to a fellow member of the FSB.
I have dealt with Peter at Zero for many years and have always found him to be straight forward and good to his word. It's good to know that some old fashioned services still exist in the printer and copier world. We recently switched one of our copiers from a manufacturer we have used for years to Toshiba. The machine has been very good and more importantly the backup services you get is top notch. Far better to speak to a UK based call centre than an over seas centre, who just don’t understand how infuriating it is to be on the phone for ages. We have just switched our second machine over to Toshiba and if the service continues we won't look elsewhere.